Frequently Asked Questions
Most of our items are crafted and dispatched by reliable suppliers based primarily in the United States. A few specialty items may originate internationally, and we clearly indicate this detail on their individual product pages. After your preview approval, expect delivery within approximately 5–10 business days. Tracking information is sent promptly once your package is in transit.
Each of our products is uniquely personalized, making each item special and one-of-a-kind. Due to this customization, we do not offer traditional returns or exchanges.
However, your satisfaction remains paramount. If your item arrives damaged, has a printing error, or does not meet our quality standards, please inform us within 7 days of receipt. We will promptly send a replacement free of charge or issue a complete refund.
To initiate this process:
– Contact us at support@pixley.co
– Provide your order ID, detail the problem, and attach relevant photographs if possible
We’re committed to resolving any issue swiftly and smoothly.
We’re gradually introducing instant visualizations for certain products, but this feature isn’t fully available yet. Currently, each design undergoes careful verification by our specialists to ensure the quality and presentation match our standards. You’ll get a personalized preview via email prior to production. If adjustments are needed, we’ll happily refine your order or provide a full refund without hassle.
Create Your Keepsake
Join us today and turn your child’s artwork into cherished memories that last a lifetime.